Identity of the Seller

The Seller of the products available for purchase on the Website is Uashmama Srl, a company with registered offices at Piazza Anfiteatro n. 1, 55100 Lucca (LU), VAT no. 02398910469, Economic and Administrative Index no. 222511, hereinafter, for the sake of brevity, referred to as Uashmama.

Terms and conditions

The Uashmama srl Company Terms and Conditions of Sale for the uashmama.com website (the Website) apply to purchases made and completed within the European Union and outside the EU in the following countries: Afghanistan, Albania, Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Georgia, Guatemala, Honduras, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Maldives, Mexico, Nicaragua, Norway, Panama, Paraguay, Peru , Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, United Arab Emirates, United States, Uruguay, Venezuela. 

The Terms and Conditions set out here constitute a Contract between Uashmama Srl and the Customer regarding the supply of Products and Services available for purchase using a Gift Card. 

No other conditions or terms shall apply. The Contract cannot be amended without prior agreement in writing or by e-mail, with confirmation by the Parties.

Product Conformity

All information on products and prices may be subject to change. The seller shall not be held responsible for any variations attributable to the computer or browser used. All products are subject to availability.

Prices

Product prices are those specified on the invoice. VAT is payable at the rate specified on the invoice. All prices are specified in Euro.

Product Availability

While Uashmama always endeavours to ensure that the website is up-to-date, item availability information is not binding upon the seller, who does not guarantee that items are actually available in the warehouse.

Uashmama will contact the buyer if the selected item is not available, informing them, where possible, of the expected wait time for the order to be fulfilled.

If the customer informs Uashmama that they do not wish to wait, the contract will be terminated and any price paid will be refunded.

Order and payment

Customers wishing to buy Gift Cards for the purchase of products from the website should follow these steps to place an order: a) select the gift card amount; b) enter the recipient's e-mail address; c) write a greeting; d) complete the purchase using the selected payment method (credit card, Paypal, bank transfer). 

Customers ordering for the first time must also provide the following personal details: surname, name, full shipping address, e-mail address, date of birth, telephone number and tax code. They will also be asked to create a password during the process.  

By confirming the order, the customer accepts these general conditions of sale.

Payment methods

Payments can be made by credit card (VISA or Mastercard), Paypal or bank transfer. 

Credit card payments

Once the billing address, selected product and total price are confirmed, the customer will be asked to provide their credit card number, expiry date and CVV code and confirm their order. In the event of non-payment, Uashmama reserves the right to refuse to fulfil orders placed by a customer who has failed to pay for all or part of a previous order, or with whom a payment dispute is ongoing.

Payment verification

Uashmama performs checks on all orders placed via its website. These checks are designed to protect Uashmama from any unlawful activity by malicious users. Our representatives have the right to ask you to provide additional information required to release an order, including: proof of address or of a charge in your name, or proof of address for the person to whom the delivery is addressed.

Express Termination Clause

Non-payment or unsuccessful payment will give rise to legal termination of the contract due to non-fulfilment by the buyer, in accordance with art. 1456 of the Italian Civil Code, without prejudice to any right to compensation for additional losses.

Shipping and returns

PHYSICAL Gift Cards are shipped by courier to the address specified at the time of purchase, only if specifically requested by the buyer, or handed over directly in the case of in-store purchases. Digital Gift Cards are e-mailed to the address specified at the time of purchase.
As these are digital products with Codes provided in a non-physical format, consumers forfeit the Right of Withdrawal once the code activation process begins. By placing an order to purchase such content, the consumer accepts the foregoing.

Uashmama customer service

Uashmama welcomes comments and suggestions to improve the service and products on offer. Sign up to our Newsletter to be among the first to receive updates and information on upcoming events.
Our Customer Service team are available from 8 a.m. to 6 p.m., Monday to Friday (excluding holidays). Call costs depend on the rates applied by your provider for landline calls to national numbers. T: +39 0572 771880/ E-MAIL [email protected]

Copyright, marks and other intellectual property rights

This Website and all of its content are protected by copyright and other intellectual property rights. As such, viewing, printing and copying content from this Website (including, by way of mere example, text, images, animations, videos, logos and drawings) is only permitted for personal, non-commercial purposes. Unless otherwise provided for herein, using, modifying, printing, showing, reproducing, distributing or publishing information contained on this Website is prohibited without prior written permission from Uashmama.  This Website may contain material subject to third-party intellectual property rights. In such cases, permitted uses must be verified with the relevant right-holders or licensees, identified as required on the Website.

Exclusion of liability

This Website may contain inaccurate information and typographical errors. Uashmama accepts no liability for loss or damage arising from or associated with users of the Website relying on information contained therein. Users are therefore responsible for independently evaluating the accuracy of information published on this Website. Uashmama reserves the right to make changes to the Website and its content at any time, and is not obliged to notify users in advance or subsequently.

Unauthorised access and use of the website

Visitors to the Website are only permitted to access the documents listed in its menu. Any unauthorised attempt to override or bypass the Website's security controls, use the operating system or other systems associated with the Website for purposes other than those intended, prevent use of the Website by authorised users or to access, obtain, destroy, modify or damage information contain therein, or interfere with such systems, is prohibited.  Any such activity will be immediately reported to the competent authorities and result in civil and criminal action being taken in accordance with current laws and international agreements.

Liability and Guarantees

Uashmama guarantees that all Gift Cards correspond to Products manufactured with the utmost care and to the highest quality standards.  Uashmama guarantees that: a) the Activities and Materials shall be performed and manufactured, respectively, by highly qualified personnel, using the best technical methods; b) the activities/products covered by the Contract will not include elements that, by their nature or intended purpose, violate third-party personal, moral and/or property rights and/or breach laws and/or regulations; c) Products purchased by the Customer are covered by a guarantee and manufacturer support, as provided for by current laws.

Obligations of the Buyer

The buyer-consumer undertakes and is obliged, once the "online" purchase transaction is complete, to keep a copy of these general conditions – which must be read and accepted in advance as a condition of purchase – as well as details of the product purchased, for the purposes of complying in full with the conditions set out in articles 52 and 53 of Italian Legislative Decree no. 206 of 6 September 2005. These general conditions may be updated or amended by Uashmama at any time; notice of such changes will be provided on the website. In the event of changes to these general conditions, the buyer-consumer undertakes and is obliged to print and store a copy of the updated version.  The buyer undertakes to consult the Privacy Policy provided in accordance with articles 13 and 14 of Regulation (EU) 679/2016, available in the Privacy Policy section of the Website. For clarification, questions or requests concerning your privacy and the processing of your personal data, please contact us at [email protected]

Copyright & Trademarks

Reproduction, modification, use or publication of the content of this Website on other websites (i.e. images, text, videos etc.), including for commercial purposes, is prohibited without express permission from Uashmama. Trademarks and other marks (or other distinctive signs) used on the website are registered by Uashmama.
Reproduction and use is prohibited unless authorised by Uashmama for the sole purpose of promoting and selling the Gift Cards. 

Competent Court

In accordance with the provisions of art. 63 of Italian Legislative Decree no. 206 of 6 September 2005, if the buyer is a consumer, the district court in the place of domicile or residence of the consumer shall have jurisdiction, if in Italy. If the purchaser is not a consumer, the court of Florence shall have exclusive jurisdiction.

Gift

Personalised
gift card

Shipping

By e-mail or, if requested by the buyer, by post 

Returns

Within 14 days if
the Gift Card has not been activated